Returns & Exchanges
At Diamond Bakery, we take pride in our freshly baked goods; however, due to the perishable nature of our food items, we can only offer refunds or replacements for products that arrive damaged or defective. Please contact our support team within 48 hours of delivery to initiate a claim.
Inspect Your Order
Upon delivery, carefully check your package for any signs of damage or incorrect items before opening the heat-sealed packaging.
Document the Issue
Take clear photos of the damaged product and the shipping label to help our quality control team process your request efficiently.
Contact Support
Email our customer service team with your order number and the attached photos to request a refund or a fresh replacement.
Resolution
Once your claim is verified, we will issue a full refund to your original payment method or ship a replacement order at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing